Service Terms and Conditions

These Terms and Conditions (also referred to as the service terms or Terms of Service) set out the contractual relationship between the provider and any client or user engaging the provider's services. By making a booking you accept these service terms and the version in force at the time of booking. These terms cover booking procedures, payment obligations, cancellation policies, limits of liability, waste regulations and the governing law that applies to the agreement.

Booking process and acceptance

The booking process for service T&Cs begins when a prospective client requests a booking or a quote. All bookings are subject to availability and acceptance by the provider. A booking request does not create a contract until it is confirmed in writing, by email or other electronic means. The provider may accept, refuse or make conditional any booking request at its sole discretion, including requests made on behalf of third parties. The client warrants that any information provided during booking is true, complete and accurate.

How to book: steps and important notes

When booking services, please follow the steps below and note the associated obligations:

• Submit a request: Provide required details such as date preferences, scope of work and any special requirements.
• Receive a confirmation: The provider will issue a written confirmation or invoice confirming the booking. The booking is only confirmed once the provider has sent that confirmation.
• Provide access: The client must ensure access to the site at the agreed time and supply any necessary permits or authorisations.

Provisional bookings may be held for a short period but will be released if not confirmed by the required deadline.

Changes to bookings

Requests to change dates, scope or personnel must be made as soon as possible. Changes are subject to availability and may attract additional charges. The provider reserves the right to decline changes where they would materially affect the agreed work, scheduling or require extra resources. If any change increases costs, the client will be notified and must agree to the revised charges before work proceeds.

Payments, deposits and invoicing

Payments must be made in accordance with the invoice terms. Unless otherwise agreed, deposits may be required to secure a booking. The provider will state any deposit requirements at the time of booking. Final payment is due by the date shown on the invoice or before the commencement of work, whichever is earlier. The client is responsible for all applicable taxes and any bank or transaction fees associated with payment.

Accepted payment methods and timing

Payments can typically be made by authorised card, bank transfer or other electronic methods as set out in the booking documentation. The provider may withhold performance of services until cleared funds are received. If payment is not made on time the provider reserves the right to suspend or cancel services and charge interest on overdue amounts at a rate consistent with prevailing commercial practice, together with any reasonable collection costs.

Refunds and credits

Where refunds are due under these Terms & Conditions, they will be processed within a reasonable timeframe and returned using the same method originally used for payment unless otherwise agreed. Any administrative or transactional fees incurred by the provider in processing refunds may be deducted from the amount refunded. Credits may be offered at the provider's discretion in certain circumstances.

Cancellations by the client

If a client cancels a confirmed booking, cancellation charges may apply. The scale of charges will depend on timing, the nature of the service and any costs already incurred by the provider. Certain bookings, or elements of a booking, may be non-refundable. Where a client makes a cancellation, the provider will endeavour to mitigate any losses and, where appropriate, offer options for re-scheduling subject to availability and possible additional charges.

Cancellations by the provider and force majeure

The provider reserves the right to cancel or postpone services where performance is prevented by circumstances beyond its control including but not limited to severe weather, supply chain failures, regulatory requirements or other force majeure events. In such cases the provider will notify the client as soon as reasonably practicable and will either reschedule services or provide a refund for services not delivered. The provider will not be liable for any indirect or consequential loss arising from such cancellations.

Liability: limits and exclusions

Subject to mandatory legal rights, the provider's liability under these service terms and conditions is limited. The provider will not be liable for any indirect, special or consequential losses, loss of profit, loss of business, loss of goodwill, or any third party claims arising from performance or non-performance of the agreed services. Where the provider is found liable for direct loss, its total aggregate liability will be limited to the total amount paid by the client for the specific service giving rise to the claim.

Consumer rights preserved

Nothing in these terms affects a consumer's statutory rights. For consumers, any exclusion or limitation of liability will apply only to the extent permitted by applicable law. Clients who are consumers retain all rights that cannot be excluded or limited by law.

Third-party products and subcontracting

The provider may engage subcontractors or suppliers to perform parts of the services. The provider is not responsible for the acts or omissions of third-party suppliers where such matters are outside the provider’s reasonable control, provided the provider has taken reasonable steps to select competent suppliers. Claims relating to third-party goods or services should be notified promptly so that the provider may investigate and, where appropriate, pursue remedies on the client's behalf.

Indemnity and client responsibilities

The client shall indemnify and hold the provider harmless from and against any losses, liabilities, damages, costs and expenses arising from the client's breach of these terms, misuse of services or failure to disclose material information. The client is responsible for preparing the site and ensuring compliance with any relevant health and safety or access requirements prior to the provider commencing work.

Warranties and disclaimers

Except where expressly stated, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law. The provider gives no warranty that the services will be uninterrupted or error free. Any technical descriptions or estimates provided are approximate and intended for guidance only.

Waste regulations, duty of care and disposal

Clients must comply with all applicable waste management regulations when using or commissioning services that generate waste. The client retains responsibility for ensuring that waste is classified correctly and that hazardous, special or controlled wastes are not included with regular waste streams. The provider will handle waste in accordance with applicable regulatory requirements and industry best practice but accepts no liability for improper packaging or misclassification of waste by the client.

Waste transfer notes and documentation

Where relevant, the provider will supply necessary documentation such as waste transfer notes or disposal certificates. The client must provide accurate information for completion of such documents. Additional charges may apply where documentation requires amendment, or where the client’s failure to comply with waste regulations results in additional handling, segregation or disposal costs.

Prohibited and hazardous materials

Clients must not present prohibited or hazardous materials unless previously agreed in writing and subject to specific handling arrangements. Examples of items that typically cannot be accepted include certain chemicals, asbestos, clinical waste and other controlled substances. If such items are discovered after collection or during the course of work, the provider may suspend services and charge for additional disposal or remediation work.

Charges for non-compliance

Failure to comply with waste regulations or the provider's instructions may result in additional fees to cover segregation, decontamination, safe transport and lawful disposal. The provider may also retain documentation and report non-compliance to relevant authorities where required by law. Any extra costs incurred due to the client's failure to comply with these service terms and environmental obligations will be payable by the client.

General provisions

These service Terms & Conditions constitute the entire agreement between the parties in relation to their subject matter and supersede any prior agreements. The provider may amend these terms from time to time; any amendment will be notified to clients and will not affect bookings confirmed prior to the amendment except where required by law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force.

Assignment and subcontracting

The provider may assign or transfer its rights and obligations under these terms to a third party. The client may not assign any rights or obligations without the provider's prior written consent. The provider may use subcontractors to fulfil obligations under these Terms and Conditions provided that such subcontracting does not relieve the provider of its responsibilities.

Governing law and acceptance

These service terms and conditions are governed by and construed in accordance with the law of the United Kingdom. Any dispute arising out of or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts of the United Kingdom, unless otherwise agreed in writing by both parties. By confirming a booking, the client acknowledges that they have read, understood and accepted these terms in full. Effective date: the date stated on the confirmation or, if none, the date on which the booking was accepted by the provider.